Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. VM don't need the ethernet or coaxial cables returning. 1. Understanding your Virgin Media bill. com, the worlds largest job site. In that case you'll end up with VM. Oct 2021 - Present2 years 1 month. Virgin Media London, England, United Kingdom. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. , staff badge ID no. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. What till Watch ; Switching ; Virgin Media and O2 ; Help. Forum Team. Browse Virgin Media Virgin Media Community. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Offer terms and conditions. 0k per year. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. I'm sorry to hear about the issue you're having with the returns kit. 3m items, including set-top boxes. For more info on what equipment needs returning to us see here. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. com ) to arrange an appointment for collection team to come round and pick it up. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Tuning in. Regional Customer Premise Equipment Collections Manager Virgin Media. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. Our customer service team is available to help you 24/7. Chances are they'll flunk handling the complaint, but then. I had a text message last month saying a collector was in my area. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. Bradford. 1 follower 1 connection. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . 2 out of 5 stars based on 20 anonymously submitted employee reviews. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. They will either text or email you (from noreply@contactengine. Having read some of the posts on this forum I am worried that this is. So is this legite thank youEquipment not received. VM don't need the ethernet or coaxial cables returning. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. By online chat If you prefer, so you can chat to us online if you’re thinking of. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. on 18-08-2022 14:29. on 09-10-2023 10:12. on 30-01-2023 13:58. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Only members can see who's in the group and what they post. By Phone: Get in touch on 0800 952 2302. You can find loads of helpful information on the Virgin Media support site. Home. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. If you think you’ve used the incorrect bank account details when paying via bank transfer. KMM116247153I15977L0KM - I think that was my account. For more information, check out. Can I request a disconnection online? Yes you can. I closed my original virgin media account in late February 2022 approximately. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Quickstart is the quickest and easiest way to setup our services. I can just manage the internet. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Chop and change TV, broadband and phone services to create the perfect deal for you. Full time People enjoy this job; Good employer; Good shift notice. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. This depends on the equipment you want to recycle. This promotion means you won’t pay the usual setup fee of £35. Options. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. On our wavelength. Public Sector Queries. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. How it all works. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Why should this process be so complicated when the box has been illegally drilled into my property. com, the worlds largest job site. I have also been reminded each. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. I will send you a private message now, so I can get something arranged for you. The Virgin Media team is available Monday through Friday, 8 a. Skip to main content Accessibility Help . If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. All Rights ReservedSee what you can do. Options. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. Peel off this label sticker and place. They provide telephone, television and internet services. Thanks,Build the ideal Virgin Media package for your unique needs. Stores Operative. Unfortunately I do not. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. We’ll get you set up as one of our approved partners. Place. . This place do not work hear as the management a bunch of power ego fools. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. When you place your order, we'll let you know. After that, it’s just £3 per month (or £30 a year). “In 2020, we refurbished and reused 1. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Not happy with virgin media and thank god I'm not one of their customers. Alternatively, dial 0345 454 1111* from any other phone. the team leaders and other team members there made it worthwhile turning up. Also when I followed the instructions and peeled off the original address. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. View company reviews & ratings. systems. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Chop and change TV, broadband and phone services to create the perfect deal for you. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. You’ll also find straightforward tests that’ll check for faults on your own phone line. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. It's an outstanding balance and will just go through the collections process. VM sent packaging for equipment which was duly returned. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. In this. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. 00. on 19-01-2022 12:56. Getting in touch. Virgin Media line rental £19 a month required. New around here? Check out the do's and don'ts, in our Community. Received confirmation emails etc confirming the booking as today. You may choose to receive a paper bill instead. They have been chasing payment directly and through 3 debt collection agencies. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Your job is not secure and the KPI are changed every time no good bad place. Stream from Virgin Media. We're updating your Emergency Backup Line. 22-08-2023 09:32 - edited 22-08-2023 09:36. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. I had an email -. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Virgin Media recycle kit usually comes with a letter. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. Step 2: Label your package. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. com to arrange pick up. Discount worth up to £352. Several spam calls in the space of a 24 hour period. Installing new equipment, such as a new router or set-top box. on 19-10-2021 15:13. Forum Team. Apply for the Job in Equipment Collections Representative at Bradford, . Returns team were useless for us. You can actually return the equipment yourself rather than wait for the doorstep collection. The 1st retention person told me that the best they can offer me to keep me is actually £35. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Virgin Mobile - Other legal stuff from 17 June 2022. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. It's important to research the company, as well as practice answering the questions beforehand. Services and installation of equipment may vary subject to government advice on COVID19. For collection of equipment under WEEE please click here for more information. Placed order for M1gig 12th August still not received modem. The second method is to send an email to Virgin Media requesting a return kit. On this letter, there is a label sticker. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. Collection of equipment issues. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. We do initially offer an appointment when we get in touch via text. Mobile Your Account. Bound on haupt content Accessibility Help . Options. We would like to show you a description here but the site won’t allow us. If we get this back within 30 days and it’s validated, we. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. Skip to main content Accessibility Helped . Tanmoy. If you don't pay that bill then it's just like any other bill from any other company. Visible. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. on 15-11-2022 15:14. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Simply press 1 when you get through to the automated menu, and you'll be put through to. 0 Kudos. Automatic compensation scheme. Browse Virgin Media Virgin Media. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. ) of all kit that you are returning. 0 Kudos. Options. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. We deliver over 140,000 home visits annually in the Republic of. You may also wish to ring us on 0345 454 1111, and our team may be able to. Additional. 00 so why is it that a customer of virgin is offered so much higher. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. Join to view profile Virgin Media. No phone line. I understand I will require an Engineer to do this and it will. on 19-11-2022 18:06. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. (18 month contract applies) 108. If we can’t collect it, we’ll send you our free. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I returned my Virgin media equipment to an O2 store (have the receipt) on 27. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. If you want to be on the safe side, email VMEquipmentCollections@actavo. No setup fee is available on all bundles, broadband & phone, and broadband only packages. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Virgin Media is a telecommunications company. View the job description, responsibilities and qualifications for this position. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. With this in mind, I have gone ahead and sent you a private message to confirm a few details. This promotion means you won’t pay the usual setup fee of £35. Joining in. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. You can find loads of helpful information on. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. The only new days offered are unacceptable as I'm in work. From £ 38 a month. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. All Virgin Media equipment, except the Stream product, require co-ax connection. ie. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Home. Debt collectors for no debt. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. installation time, give us a call. Mon-Sat 9am-5pm. Salary: £25,000. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I'm sick of waiting for these to be collected and they are gathering dust. Many thanks,Sorry to hear that you're not able to find your door step collection date. I carefully collected my virgin media equipment and sent the package. Standard prices apply from month 13. We can certainly check at our side for you to see if we can confirm the date for you. Services and installation of equipment may vary subject to government advice on COVID19. Thanks for posting on the Community Forums. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. on 13-01-2023 20:04. Hello Virgin Media as you already know, I am going to leave you. Rosie Taggar Employee Engagement and Communications. Great. In addition, this is not a new problem because. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Helps dispense four million medical prescriptions. richardsch. It's easy to find the help you need for your broadband, home phone and mobile account on the go. Broadband. Please help. . K. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. Equipment collection . Virgin Media 3. Completed Level. The offer can be redeemed on your iPhone. Manager at Virgin Media Coventry. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Telling me I need to return my Hub to avoid having a £40 charge on my account. You’ve clearly mishandled my data for this to happen and I. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. I contacted VM via WhatsApp and then phoned VM collections dept. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. 4. Booking an engineer is easy with Virgin Media. They said it should be 30 days to return so basically I have the entire month of Feb. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. I don't work for Virgin Media. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Skip to kopf content Accessibility Help . This is Virgin. Discount worth up to £511. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Hi @stevedh2. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Options. Please look out for a purple envelope, at the top right of the page. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. I was at the store where I bought it and they told me to call the virgin media support team. Volt. Reply. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Expertise in implementing, developing and reviewing procedures. They have been chasing payment directly and through 3 debt collection agencies. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Make a payment. Options. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. Sign in . Bishops Stortford. 11. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. Will charge remainder contract as unfulfilled Death certicate will not change status either. Committed to add value and raise. There are separate links for broadband and mobile. This depends on the equipment you want to recycle. I was sent a final bill which included an Early Disconnection. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. Step 3. on 05-03-2022 19:10. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. The Collections Agent role is open to everyone - simple. Final payment in Collections. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. com) to arrange an appointment for our collection team to come round and pick it up. Thank you for choosing Virgin Telco. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. equipment, enabling us to save space on our fleet. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Our head office sites. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. 0k per year. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media is a telecommunications company. To return your equipment, simply click the link and follow the instructions. Thank you for your post and welcome back to our community forums. This is absolutely diabolical service. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Switched On Families. Virgin Media Collections Agent Reviews. If the equipment was collected then it can take around 7 days or so to be processed on to the account. . uk) to request they correct the data wrongly indicating equipment. Following the installation and verification of its functionality, you can browse the web or. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Activating any extra services, such as V+ or On Demand. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. equipment. Part of your role would include door-to-door sales with new residential and business customers. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . Connoleg. com, the worlds largest job site. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Online via the Virgin Media website. They provide telephone, television and internet services. on 22-09-2022 11:27. Main. uk. Join to view profile Virgin Media. Early Disconnection Fees- PAYM & SIM Only Contract. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. All equipment was sent back in the post and numerous phone calls were made to the customer service. Mon-Sat 9am-5pm. Virgin Media phone numbers.